Answers to the questions we get most often.
How do I create an account?
Click Get started at the top right, choose whether you're an Apartment Seeker or a Current Tenant, and sign up with email or Google. You'll get a verification link in your inbox.
Is Vacqo free to use?
Yes. Browsing, saving and creating listings are all free. You only pay a small commitment fee (₦1,000) when you declare interest in an apartment, and any rent or agent fees agreed with the landlord.
What does 'admin vetted' mean?
Our team manually reviews every listing — apartment details, tenant identity and move-out date — before it appears on the platform. A listing without a verified badge is not yet available to rent.
How do I rent an apartment?
Once the current tenant marks the apartment as 'packed out' and our admin verifies it, a Rent now button appears. You can pay agent fees via Paystack or by bank transfer with an uploaded proof of payment.
How do I list my apartment?
Sign up (or add) the Current Tenant role, then fill in the details on the List your place page — photos, videos, move-out date and optional landlord/lawyer contacts.
When does my listing become 'active'?
When you flip the 'I have packed out' toggle in your dashboard AND our admin verifies the listing. Only then can seekers pay the agent fee and rent it.
Which payment methods do you support?
Paystack (card, bank, USSD) for commitment fees, and Paystack or direct bank transfer with uploaded proof for rent and agent fees.
How are bank-transfer payments verified?
Upload your receipt on the payment page. Our admin reviews it — usually within 24 hours — and updates your dashboard with the next steps.
How do you protect me from fake listings?
Every listing is admin-reviewed before it goes live, and only listings whose current tenant has confirmed packing out become rentable.
Still need help?
Chat with our team via the contact page.
Call us
+234 810 653 3922 · 9am–6pm WAT
